Privacypolicy

Privacy Policy Passion & Pleasure

Last updated: August 6, 2026

At Passion & Pleasure we attach great value to the protection of your personal data. In this privacy policy, we explain how we handle your personal information when you visit our webshop, place an order, or contact us.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation.

1. Who are we?

Passion & Pleasure is the data controller responsible for the processing of your personal data.

2. What personal data do we collect?

Depending on how you use our webshop, we may process the following data:

  • Name and address details: First and last name, street name, house number, postal code, city, and country.
  • Contact details: Email address and phone number.
  • Payment details: Information about your payments and chosen payment method (processed via our secure payment partner Mollie).
  • Order history: Information about the products you have purchased from us.
  • Account details: Any information you create within a customer account.
  • Customer service data: All communication via email or other channels when you contact us.
  • Website and device data: IP address, browser characteristics, device type, and surfing behavior on our website via cookies.

3. For what purpose and on what legal basis do we process data?

We process your data exclusively for specific purposes and on the basis of legal grounds:

  • Performance of the agreement (order & delivery): We need your data to correctly process, pay for, and deliver your order, and to handle any returns or warranties.
  • Legal obligation: Under Dutch tax legislation, we are required to retain our administration (including invoices with name and address details) for a minimum of 7 years.
  • Legitimate interest: To improve our webshop, customer service, and the security of our systems.
  • Consent: For placing non-essential cookies or sending any marketing communications (where applicable and for which you have given explicit consent).

4. Discretion and confidentiality

Due to the nature of our webshop, we understand better than anyone that privacy and discretion are of the utmost importance:

  • Discreetly shipped: All our packages are packaged extremely discreetly and neutrally, without any external indications of the contents or the company name on the outside.
  • Strict confidentiality: We will never sell or rent your personal data to third parties for commercial purposes.

5. Sharing data with third parties

We only share your data with third parties if this is strictly necessary for the execution of our services or to comply with a legal obligation. This includes:

  • Payment providers: Such as Mollie, for securely processing your transactions.
  • Courier services: To deliver your order to the correct address.
  • Hosting and e-commerce services: Such as Shopify and our email service providers.

We conclude data processing agreements with all parties that process data on our behalf to guarantee that your data is treated with the same level of security and confidentiality.

6. Retention period

we store your personal data no longer than strictly necessary to achieve the purposes for which your data is collected.

  • Customer account: As long as you keep your account active.
  • Order and invoice data: A minimum of 7 years in connection with the tax retention obligation of the Dutch Tax Authorities (Belastingdienst).
  • Customer service inquiries: A maximum of 2 years after the inquiry has been resolved, unless a legal obligation prescribes otherwise.

7. Your rights under the GDPR

Under privacy legislation, you have various rights regarding your data:

  • Right of access: You have the right to view which personal data we process about you.
  • Right to rectification: Is something incorrect? Then you can ask us to correct your data.
  • Right to erasure: In certain cases, you can ask us to delete your data (except where we are legally obliged to retain it, such as invoices).
  • Right to restriction and objection: You can object to the processing of your personal data.

Would you like to exercise one of these rights? Please contact us via info@passionenpleasure.com.

Do you have a complaint about the processing of your personal data? We would naturally love to hear about it so we can resolve this together. In addition, you always have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Security

Passion & Pleasure takes the protection of your data seriously and takes appropriate technical and organizational measures to prevent abuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. For example, our website uses a secure SSL certificate (recognizable by https:// and the padlock in the address bar).